FAQ

1. How do I register?

You can register online here.

 

2. How can I make payment?

After you have completed registration, online payment can be made with PayPal, VISA and MasterCard.  

 

3. Can I make changes to my personal particulars after submitting my registration?

Please send us an email at info@ideas-room.com. Participants can proceed to make any change before the deadline on 23 March 2019 for the OTH event and 20 July 2019 for the OCC event.

 

4. Why is it that I have not received my confirmation slip despite registering and making payment?

There could be several reasons:

  • Your registration was not successful

  • The confirmation slip might have been diverted to the “Junk” folder

  • The email has been blocked by your mail server and / or treated as spam

  • There might have been an error in your email address

Please send us an email at info@ideas-room.com with the following information:

  • Name

  • NRIC/Passport No.

  • Contact No.

Please allow at least 3 - 5 working days for us to get back to you.

 

5. Do I need to fill up any relevant indemnity declaration form and require parental/guardian consent if I’m below the age of 18?

Yes, participants below the age of 18 and above 4 are required to seek parental/guardian consent. They would need to acknowledge during the registration steps during registration, failing which, the Organiser reserves the right to refuse race entry to the participant.

 

6. Can I transfer my registration to another person?

No. Race entries are strictly non-transferable. All registered participant's personal details such as medical condition are tagged to the race entry and competing on behalf of the registered participant is not permitted. The Organizer reserves the right to disqualify the race entry and/or refuse entry into the start pen for transferred race entry.

 

7. Is the payment gateway secure?

Yes. Our site is SSL (Secure Sockets Layer) coded, a security protocol that is used and reflected by HTTP Secure (https) in the website address to represent a secure connection.

 

8. Do I get a refund if I choose not to participate after registration?

No. All race entries are strictly non-refundable upon payment.

 

9. How will I know if my entry has been accepted?

You will receive a confirmation slip upon your successful registration. Successful applicants will also be able to login here to print out your race confirmation slip. Note that you will need to produce your printed confirmation slip together with your NRIC/Passport when you collect your Race Entry Pack.

 

10. Can I authorise someone to collect my race pack on my behalf?

Yes, you can authorise another person to collect on your behalf. Please have the authorised person to bring along their identification document such as NRIC or passport and your confirmation slip. 

11. Will there be a Finisher tee or Finisher Medal given out to participants?

All participants will receive finisher medals for each race. Finisher tees are given to participants who have completed two races consecutively.  

 

12. How many race categories are there?

Please click here for more information.

 

13. What is the minimum age to participate in the Urban Aquathlon 2019?

You have to be aged 16 years and above to participate in the OPEN category.  The Junior category starts at 6 years of age to 16 years. The participant' age will be based on 31 December 2018.

 

14. What time does the race start?

The program will be uploaded on the event website once available.

 

15. Will there be an official photographer?

Yes.

 

16. Can I bring along my pets?

You cannot bring along your pets during the run.

 

17. Is there baggage service during the run?

Yes.  However, please do not bring valuables and/or important documents to the event.  We do not take responsible for loss of important personal items.  

 

18. How will my race timing be recorded?

A timing system will capture the race timing for each of the participants in the competitive category. Shining Star category is not a timed event

 

19. What if I am injured during the run or otherwise unable to finish the run?

First aiders will be deployed along the route. Participants who are in need of immediate attention can alert the route marshals.

 

20. Where can we park our cars on event day?

If you are driving, please park at the OTH or OCC club compound. There are HDB car parks around the both venues too. 

21. Will it be too crowded to swim in the pool?

There are 8 properly marked lanes and distance for each lane is 50 metres.  One swimmer will go first followed by another in an interval of 10-second.  Swimmers will always keep to the left for faster ones to overtake on the right.  Following this sequence will ease any congestion.  As a rule of thumb, faster swimmers are advised to swim off first.

 

22. I cannot execute front crawl for my swim, can I do breaststroke instead?

There is hard and fast rule on the swim strokes you use as long as you can swim forward.  You can use either front crawl or breast stroke for your swim. There is no hard n fast rule

 

23. What is considered proper swim wear? 

The proper swim attire should comprise of head cap (a standard cap will be provided in the event), swim goggles, swim suit (for female) and swimming trunk (for male). 

 

24. I am keen to participate with my children in the non-competitive category.  Do we get to swim off together? 

Yes, parents and children can swim off together.  The swim is 50 metres followed by 500 metres run only.  Children are allowed to have arm floaties to aid them along. This is not a timed category and therefore, you can swim and run at your own leisure pace.   

 

25. I am a male participant, can I run bare torso in the run leg?

After the swim, everyone will run into the transition pen where you will have to don a top and put on your running shoes before starting your run.  Running bare torso is not allowed and competitive participants may be disqualified as a result.